Refund Policy

1. Money-Back Guarantee

IPTV USA offers a 3-day money-back guarantee on all subscription plans. If you are not satisfied with our service within the first 3 days of your subscription, you may request a full refund.

2. Eligibility

To be eligible for a refund, you must meet the following conditions:

• The refund request must be made within 3 days of the original purchase date
• You must provide a valid reason for your dissatisfaction
• Your account must not have been terminated for violation of our Terms of Service
• This must be your first refund request (one refund per customer)

3. How to Request a Refund

To request a refund:

• Contact our support team via the channels listed on our website
• Provide your order number or registered email address
• Briefly describe the reason for your refund request
• Our team will review and respond within 24 hours

4. Refund Processing

Once your refund is approved:

• Refunds are processed to the original payment method
• Processing time is typically 5–10 business days depending on your payment provider
• Your IPTV subscription will be deactivated upon refund approval

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 3-day guarantee period
• Account termination due to Terms of Service violations
• Issues caused by the customer's internet connection or device
• Duplicate refund requests

6. Partial Refunds

We do not offer partial refunds or prorated refunds for unused subscription time after the 3-day guarantee period has passed.

7. Contact

For refund requests or questions about this policy, please contact our support team through the channels available on our website.